Charlene Brophy is the president and CEO of Fonemed. Fonemed is a Newfoundland-based company with more than 200 employees and 2,300 client groups in Canada, the United States, Latin America and Asia. It provides telephone-based healthcare services to over 10 million people. In 2016, Fonemed experienced 46 percent revenue growth in the $10-20 million range. …
Government Customer Service…Please
I had a meeting with a government official recently. For the purposes of this column, it doesn’t really matter who, or what department, or even the issue. My inspiration for today’s spleen-venting comes from comments that very well might have been uttered by hundreds of government officials at any given moment: “We have informal service …
Fall Back Up with Jonathan Torrens
Jonathan Torrens is probably best known currently for his roles of J-Roc in the popular television series Trailer Park Boys and CBC's current comedy Mr. D. His career, however, extends back to his high school years when he hosted the teen-oriented consumer affairs series Street Cents from 1989 until 1996. He then went on to host, co-produce and write for …